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TAXI OPERATORS FOR WORLD CLASS TOURISM - A GATEWAY HOTEL INITIATIVE 

BY P S SUNDAR

Taxi drivers and tourist car operators in Coonoor joined hands with Taj group of hotels in a collective endeavour to take Nilgiri tourism to world class.

Representatives of such cab operators from different parts of this tourist town sat with us for a brain-storming session on improving the service to tourists, especially foreigners.  Based on the pooled ideas, we will work on a collective endeavour to take tourism services forward”, D Antony Gerald, Human Resources Manager of Taj group of hotels in Nilgiris, told me.

He gave useful tips to cab operators in dealing with guests, especially foreigners which included body language and respect to women and children.

“This was part of the ‘world tourism week’ projects.  We gave audio-visual presentation on Coonoor and Nilgiris and urged cab operators to be aware of value-added picnic spots for discerning visitors, hospitals, hotels, restaurants and, worship places to enhance their tourism experience”, Gateway Hotel General Manager Muralidharan noted.

“As we are collectively handling 20 lakh tourists annually, we have responsibility to provide a clean and attractive Nilgiris to visitors”, he added. 

(response can also be sent to: pssundar.coonoor@gmail.com)